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Sync Collavate to Google Workspace Domain

Updated over 3 weeks ago

You can sync Collavate with your up-to-date Google Workspace domain Organization chart, users and Groups.

Auto sync

  1. Click AdminAdmin.

  2. Go to Sync and update.

  3. Activate Auto Sync.

  4. Enter your auto sync interval.

  5. Click Save.

Note: Auto sync feature is currently available upon request. To activate this feature, please contact our support team.

Manual sync

  1. Click AdminAdmin.

  2. Go to Sync and update.

  3. Click Sync for each item.

Note:

  • Google Workspace Organization Chart: Sync Collavate Organization chart with Google Workspace Organization Chart.

  • Google Workspace Users: Sync Collavate users with Google Workspace users.

  • Groups: Sync Collavate Groups with Google Workspace Groups.

How to solve sync issues

  • Data access: You have to allow data access for Google Workspace.

  • Google Workspace Control API access: Check Control API activation status. Control API must be activated in advance to sync your Collavate data with Google Workspace. Check Google Workspace Guide to learn more.

  • Collavate admin settings: Go to AdminAdmin → Google Workspace settings. Check if the Google Workspace Admin account has admin privilege. If the entered account is a normal user account, an error will occur while syncing.

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